FAQ

Frequently Asked Questions

Ordering & Shipping

How long does shipping take?
We offer discreet shipping with delivery in 3-5 business days for standard shipping and 1-2 business days for express shipping.

Is my order shipped discreetly?
Yes! All orders are shipped in plain, unmarked packaging with no indication of the contents. Your privacy is our priority.

Do you ship internationally?
Currently, we ship within the United States. International shipping options are coming soon.

Products & Usage

I'm new to intimate wellness products. Where should I start?
Check out our Starter Kits and Quiet & Beginner-Friendly collections! We've curated products perfect for first-time users.

How do I choose the right product for me?
Visit our Learn section for guides like "Choosing Your First Toy" and "Beginner's Guide to Intimate Wellness" to help you find what's right for you.

Are your products body-safe?
Absolutely! We only carry products made from body-safe materials like medical-grade silicone, ABS plastic, and water-based formulas.

How do I clean and care for my products?
Most products can be cleaned with warm water and mild soap or a specialized toy cleaner. Always check the care instructions included with your product.

Privacy & Security

Is my personal information secure?
Yes! We use industry-standard encryption and never share your personal information with third parties. Read our Privacy Policy for more details.

Will my purchase appear on my credit card statement?
Your statement will show a discreet billing descriptor that doesn't reveal the nature of your purchase.

Returns & Exchanges

What is your return policy?
Due to the intimate nature of our products, we can only accept returns of unopened, unused items within 30 days of purchase. Visit our Shipping & Returns page for full details.

What if my product arrives damaged or defective?
Contact us immediately at our Contact page, and we'll make it right with a replacement or refund.

Self-Care & Wellness

How can intimate wellness be part of self-care?
Pleasure and intimacy are essential parts of overall wellness! Check out our article "Pleasure as Self-Care" in the Learn section.

Do you have products for couples?
Yes! Explore our Couples collection and Reconnect Together section for products designed to enhance intimacy together.

Still Have Questions?

We're here to help! Reach out to us through our Contact page, and our team will get back to you within 24 hours.